Template — requires legal review. This page is a starting-point template for launch planning. It has not been reviewed by a solicitor and must be checked against your actual business setup, data practices and applicable law (including UK GDPR) before this site goes live.
Privacy Policy
Last updated: [add date at launch]
1. Who we are
RoofEnquiry (https://www.roofenquiry.co.uk) is a roofing enquiry and matching service. We are not a roofing contractor and do not carry out roofing work ourselves. [Add registered company name, number and address here before launch.]
2. What information we collect
- Contact details you provide: first name, last name, phone number, email address.
- Enquiry details: postcode, property type, service needed, timeframe, and any description you provide.
- Photos you choose to upload of the roofing problem.
- Consent version and timestamp recorded at the point you submit an enquiry.
- Technical and anti-abuse metadata such as a salted (non-reversible) hash of your IP address and your browser's user agent string — used only to detect abuse of the enquiry form.
- UTM/source tracking data (e.g. which page or campaign led to your enquiry).
- Cookies and analytics data, where you've consented to them — see our Cookie Policy.
3. How we use your information
We use your information to process your roofing enquiry, to potentially share it with independent roofing professionals covering your area so they can respond to your request, to manage and improve our service, and to prevent fraud or abuse of our enquiry form.
4. Sharing your information
By submitting an enquiry, you agree that your details may be shared with suitable independent roofing professionals for the purpose of responding to your enquiry. These professionals are independent businesses, not employees of RoofEnquiry, and are responsible for their own use of your data once shared. We do not sell your personal information to third parties for marketing purposes.
5. Photos you upload
Photos are stored securely and are not made publicly accessible. They may be shared with roofing professionals your enquiry is matched with, to help them understand the problem.
6. Data retention
[Add your specific retention periods before launch — e.g. how long enquiry data, photos and contact details are kept, and when/why they are deleted or anonymised.]
7. Your rights
Under UK data protection law you have rights including access to your data, correction, deletion, and objecting to certain processing. To exercise these rights, contact us at hello@roofenquiry.co.uk.
8. Cookies and analytics
We use cookies for essential site functionality and, where configured and consented to, analytics tools. See our Cookie Policy for details.
9. Security
We use reasonable technical and organisational measures to protect your information, including restricted database access and secure storage for uploaded photos. No system is completely secure, and we can't guarantee absolute security.
10. Contact us
If you have questions about this policy, contact us at hello@roofenquiry.co.uk.